Our Commitment

At PanditJi.Online, we are deeply committed to protecting your privacy. This policy explains how we handle your personal data when you use our website, mobile app, and services. We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable Indian laws.

Information We Collect

We collect information to provide, improve, and personalize our services. This includes:

• Personal Identifiers: Name, date of birth, time of birth, place of birth (for astrological calculations), email address, phone number, and postal address.
• Astrological Data: Birth chart details, kundali information, horoscope preferences, and puja booking history.
• Usage Data: IP address, browser type, device information, pages visited, time spent, and referral source — collected via cookies and similar technologies.
• Communication Data: Messages, chat logs, emails, and call recordings (with consent) when you interact with our support or astrologers.
• Payment Information: We do not store your full payment card details. All transactions are processed through secure, PCI-DSS compliant payment gateways (like Razorpay or Stripe).

How We Use Your Information

Your data helps us deliver accurate astrological insights and a seamless experience. We use it for:

• Generating AI-powered predictions, kundali matching, horoscopes, and personalized recommendations.
• Processing puja bookings, pandit assignments, and sending confirmations/reminders.
• Providing customer support, resolving disputes, and improving our services.
• Analyzing usage trends to enhance user experience, optimize our website, and develop new features.
• Sending you updates, promotional offers, and newsletters — only with your explicit consent. You can opt out anytime.

Data Sharing & Disclosure

We respect your privacy. We do not sell, trade, or rent your personal information. We may share your data only in these limited scenarios:

• With Pandits: Basic details (name, birth info, puja requirements) are shared with the pandit you book to perform the ritual accurately.
• Service Providers: Trusted third-party vendors who help us operate (e.g., cloud hosting, payment processing, email delivery). They are contractually bound to protect your data.
• Legal Compliance: If required by law, court order, or government regulation, we may disclose information to authorities.
• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred — we will notify you and ensure continued protection.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and login status.
• Analyze website traffic and usage patterns via Google Analytics (anonymized).
• Show relevant offers and content (with your consent).

You can manage or disable cookies through your browser settings. However, please note that some features of our website may not function properly without cookies.

Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS (HTTPS).
• Access Control: Only authorized personnel have access to your data, and they are bound by strict confidentiality agreements.
• Regular Audits: We conduct periodic security reviews and vulnerability assessments.
• Data Minimization: We retain your data only as long as necessary to provide services or as required by law.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will delete it promptly.

International Data Transfers

While we are based in India, we may use cloud services hosted in other countries. We ensure that any international transfer of data complies with applicable laws and that your data remains protected under our stringent privacy standards.

Your Rights

Under Indian law and the General Data Protection Regulation (GDPR) principles, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectify: Correct or update inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Object: Opt out of marketing communications and certain data processing activities.
• Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, please contact our Data Protection Officer at privacy@panditji.online. We will respond within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the “Last Updated” date. We encourage you to review this page periodically.